Frequently Asked Questions
01. About the Product
Do the bracelet or necklace work remotely? Can it send vibrations from another city?
Yes, our smart bracelets and necklaces operate via internet connection. This allows you to stay connected by sending vibrations even if you’re in another city or country.
Which devices can the product connect to via Bluetooth?
Our products are compatible with smartphones and tablets via Bluetooth. You can pair your device with the bracelet by downloading the Totwoo app.
Does it work without a phone?
No, the bracelet does not work without a Bluetooth connection to a phone. Your phone must be nearby and connected to the internet.
What functions does the bracelet include?
The bracelet features touch-activated vibrations, LED light notifications, and long-distance connectivity. You can check the product page for more detailed information.
I want to send one of the bracelets to someone else. Do I need to do anything beforehand?
No, you don’t need to do anything before shipping. The recipient can simply download the Totwoo app and start using the bracelet easily.
Does the product change color or tarnish over time?
Our gold and black options are durable and do not tarnish or degrade over time. However, to extend the product’s lifespan, we recommend avoiding contact with water and chemicals.
Do the smart bracelets or necklaces light up when sending a vibration?
Yes, our bracelets and necklaces provide feedback with colored LED lights when sending vibrations, making the interaction more vivid.
How far can this bracelet work?
There is no distance limit; the bracelets work from anywhere as long as there is an internet connection.
How is the product charged? Is a charger included in the package?
Yes, all our products come with a charger in the box. You can easily use the product by charging it with a USB charger.
Do I need to have the phone nearby to send a vibration?
Yes, the bracelet must be within Bluetooth range of your phone, and the phone must have internet access. Otherwise, vibrations cannot be sent.
Will the necklace or bracelet rust or change color?
No, the products are made of stainless steel and do not change color. They are durable for long-term use.
Will the bracelet work in different countries?
Yes, since the bracelets operate via internet connection, they work smoothly even when used in different countries.
Does the product rust or let water in?
No, the product is made of stainless steel and is water-resistant. It does not rust or change color.
02. About Shipping
When will my order be shipped?
Your order is usually shipped within 1–2 business days.
How long does delivery take?
Once shipped, domestic orders are typically delivered within 1–3 business days. International delivery times may vary and be longer.
How long does it take for the product to arrive after it’s shipped?
For domestic deliveries, the delivery time is 1–3 business days. For international deliveries, it depends on the destination country.
Can I order the product from another country?
Yes, you can place an order from abroad. For more information on available shipping countries and rates, please enter your address to view the shipping options.
How can I get my tracking information?
Once your order is shipped, tracking information will be sent to you via email or SMS. You can track your shipment HERE.
Can I send products to different addresses?
Yes, if you order multiple products, we can ship each one to a different address. This option is available for individual bracelet purchases.
03. Returns, Exchanges, and Complaints
Is the product under warranty? Can I return or exchange it if there’s an issue?
Yes, all our products come with a 1-year warranty. If you experience any issues, you are entitled to a return or exchange. Please contact our customer service for more information.
How long does delivery take?
Shipped items are typically delivered within 1–3 business days. Delivery time for international orders may vary.
If I want to return the product, do I pay for shipping?
Yes, return shipping costs are typically covered by the customer. Please check our returns and exchange policy for full details.
I ordered the wrong product. Can I exchange it?
Yes, you can request an exchange for the incorrect product you ordered. Please contact our customer service for details.
What should I do if the product is defective?
If the product is defective, you can request a repair or replacement under warranty. Contact our customer service for more information.
I want to return my product. What process should I follow?
To request a return, simply contact our customer service. We will begin the return process according to our return policies.
My product arrived damaged. What should I do?
If you receive a damaged product, please contact our customer service immediately. The product will be examined, and appropriate action will be taken.
Who covers the shipping cost for returns?
Return shipping is typically the responsibility of the customer.
This post is also available in:
Türkçe (Turkish) 
العربية (Arabic)